Privacy Policy

    Effective Date: November 3, 2025

    1. Introduction

    Junk Joe's LLC ("we," "us," or "our") operates the website https://junkjoesbr.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit forms, request services, or opt in to receive SMS/text messages.

    By using our website or providing your information, you consent to the practices described in this Privacy Policy.

    2. Information We Collect

    We collect several types of information to operate effectively and provide you with the best experience.

    A. Personal Information

    When you use our Service, we may collect personally identifiable information ("Personal Data"), including but not limited to:

    • First and last name
    • Email address
    • Phone number
    • Service address
    • Contact form details
    • Job request information
    • Any information you voluntarily submit

    B. Usage & Device Data

    We may automatically collect information about how you access and use the Service ("Usage Data"), including:

    • IP address
    • Browser type and version
    • Device identifiers
    • Pages visited
    • Time spent on pages
    • Referral sources
    • Diagnostic and analytics data

    C. Cookies & Tracking Technologies

    We use cookies, tags, beacons, and scripts to:

    • Improve website functionality
    • Remember user preferences
    • Analyze website performance
    • Maintain security

    You may refuse cookies through your browser settings. Some features may not function properly without them.

    3. How We Use Your Information

    We use collected information for purposes including, but not limited to:

    • Providing and maintaining services
    • Scheduling junk removal appointments
    • Sending confirmations, updates, and reminders
    • Improving customer experience
    • Responding to inquiries
    • Processing payments
    • Monitoring website usage
    • Detecting and preventing fraudulent or malicious activity
    • Internal analytics and business operations

    We do not sell your personal data.

    4. SMS/Text Messaging Compliance (A2P 10DLC)

    A. SMS Consent

    By submitting your phone number on our website, forms, or during an appointment request, you agree to receive SMS/text messages from Junk Joe's LLC related to:

    • Service confirmations
    • Appointment updates
    • Arrival notifications
    • Customer support
    • Follow-up messages
    • Promotional or marketing messages (only if you explicitly opt in)

    Consent is not a condition of purchase.

    Message frequency varies. Message & data rates may apply.

    B. SMS Opt-Out

    You may opt out of receiving SMS/text messages at any time by replying:

    STOP

    You may also request removal by contacting us at:

    C. Mobile Data Non-Sharing Statement

    Mobile information will not be shared with third parties for marketing or promotional purposes.

    Mobile opt-in data, consent, and personal information will not be sold, rented, or shared with any third parties.

    Information may be shared with subcontractors only as necessary to deliver the core junk-removal service (e.g., dispatching crews), and never for their own marketing purposes.

    D. Messaging Help

    For assistance, reply HELP or contact us using the information listed above.

    5. Data Sharing & Disclosure

    We do not sell or share your information for marketing or promotional purposes.

    We may share information only with:

    A. Service Providers

    Trusted vendors who assist with:

    • Scheduling
    • Payment processing
    • Website hosting
    • Customer support
    • Dispatching
    • Analytics

    These partners may access limited information solely to perform their services and must maintain confidentiality.

    B. Legal Requirements

    We may disclose your information in good faith if required to:

    • Comply with state or federal law
    • Respond to law enforcement
    • Protect our legal rights
    • Prevent fraud or abuse
    • Ensure public safety

    6. Data Security

    We implement commercially reasonable administrative, technical, and physical security measures to protect your information. However, no online transmission or storage system is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the highest industry standard.

    7. Links to Other Websites

    Our website may contain links to external sites not operated by us. We are not responsible for the content, security, or privacy practices of those websites. We encourage you to review their Privacy Policies.

    8. Children's Privacy

    Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, contact us immediately so we can remove it.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy at any time. Whenever changes are made, we will update the "Effective Date" at the top of this page. Your continued use of the Service signifies acceptance of the updated policy.

    10. Contact Us

    For questions or concerns regarding this Privacy Policy, you may contact us:

    Call UsBook Now